Harkirat Kaur
About Harkirat Kaur
Harkirat Kaur is a Client Success Manager at Cvent, specializing in enterprise accounts and strategic consultation for global Fortune 500 clients. She has a diverse background in client success and project management, with previous roles at Cvent and American Express, and holds degrees in Business Management and Computer Science.
Work at Cvent
Harkirat Kaur has held multiple roles at Cvent, contributing to client success and project management. She began her tenure as a Project Manager from 2015 to 2017 in Gurgaon, India. After a brief period as a Professional Services Analyst from 2017 to 2018, she advanced to Senior Solutions Specialist, focusing on Enterprise and Mid-Market clients until 2019. Kaur returned to Cvent in 2020 as Lead Solutions Specialist and transitioned to Assistant Manager - Client Success for Enterprise Accounts in 2021. In 2022, she took on the role of Lead Client Success Advisor, and currently, she serves as Client Success Manager - Enterprise since 2024 in Ontario, Canada. Throughout her career at Cvent, she has managed global Fortune 500 client accounts and provided strategic consultation.
Education and Expertise
Harkirat Kaur has a solid educational background in business and technology. She studied at Conestoga College, where she achieved a Global Business Management degree, focusing on Business, Management, Marketing, and Related Support Services. Additionally, she holds a Bachelor of Technology (B.Tech.) in Computer Science from Dr. A.P.J. Abdul Kalam Technical University. Kaur also completed her early education at St. Francis Convent High School, where she studied Computer Science under the ISC Board. Her certifications include being a Cvent Systems Administrator, which demonstrates her proficiency in managing and optimizing Cvent's platform for client success.
Background
Before her extensive career at Cvent, Harkirat Kaur gained valuable experience in various roles across different organizations. She worked at American Express as a Master Consultant from 2012 to 2013 and served as an Auxiliary Trainer in 2014. Her early career included a position as a Quality Analyst at Dell and a Resolution Expert at Wipro. These roles provided her with foundational skills in client management and operational efficiency, which she later applied in her roles at Cvent.
Achievements
Harkirat Kaur has received recognition for her contributions to team dynamics and client relationship management. She has been acknowledged for her emotional intelligence leadership, which has positively impacted team effectiveness and client satisfaction. Kaur has also been awarded multiple times for her team impact and client satisfaction, reflecting her strong track record in delivering value to clients. Her specialization in churn management and business process improvement highlights her focus on retaining clients and enhancing operational efficiency.