Harpreet Kaur
About Harpreet Kaur
Harpreet Kaur is an Assistant Manager in CSM Support and Quality at Cvent, with over 15 years of experience in quality management, event management, technical support, and customer service. She has held various roles at Cvent since 2012 and holds a Post Graduation Degree in Advanced Project Management and Strategic Leadership from Lambton College.
Current Role at Cvent
Harpreet Kaur currently serves as Assistant Manager, CSM Support and Quality at Cvent. She has held this position since 2021, contributing to the company's commitment to quality customer service and support. In this role, she oversees various quality assurance initiatives and supports customer service management, ensuring that the standards of service are consistently met.
Previous Experience at Cvent
Harpreet Kaur has extensive experience at Cvent, having worked in multiple roles since 2012. She began as a Product Consultant from 2012 to 2014, then progressed to Senior Product Consultant from 2015 to 2016. She served as Quality Analyst for five months in 2017, followed by a year as Associate Quality Lead from 2017 to 2018. She continued her career at Cvent as Quality Lead from 2019 to 2020 and later as Assistant Manager - Quality for ten months in 2021.
Work Experience Prior to Cvent
Before joining Cvent, Harpreet Kaur worked at Teleperformance as a Customer Service Representative from 2005 to 2007. She also gained technical support experience at Dell, where she worked as a Technical Support Executive from 2008 to 2012. This diverse background has contributed to her expertise in customer service and technical support.
Education and Qualifications
Harpreet Kaur holds a Post Graduation Degree in Advanced Project Management and Strategic Leadership from Lambton College, which she completed in 2022. She also earned a Bachelor of Business Administration (BBA) from Amity University Noida. Her educational background supports her extensive experience in quality management and project management.
Professional Affiliations
Harpreet Kaur is a member of the PMI Toronto Chapter, indicating her active involvement in the project management community. This membership reflects her commitment to professional development and networking within the industry.