Jenifer Provence
About Jenifer Provence
Jenifer Provence is a professional in Client Services with extensive experience in the travel and hospitality industries, including significant roles at American Express and Hilton Worldwide. She currently works at Cvent and is known for her problem-solving abilities and strong organizational skills.
Current Role at Cvent
Jenifer Provence has been working at Cvent in the Client Services department since 2022. In this role, she engages with clients to ensure their needs are met and that they receive optimal service. Her responsibilities include addressing client inquiries and providing support to enhance their experience with Cvent's offerings.
Previous Experience at American Express
Jenifer Provence has extensive experience at American Express, where she held various roles over several years. She served as a Team Leader in American Express Business Travel from 1997 to 1999. Later, she worked as a Client Manager for the Top Client Group of American Express OPEN from 2008 to 2012. Additionally, she was a Business Analyst for American Express Meetings and Events from 2003 to 2008, and an Implementation Analyst from 1999 to 2000. Her tenure also included roles as an Acquisition Executive and a Senior Lead Travel Counselor.
Experience at Hilton Worldwide
From 2012 to 2015, Jenifer Provence worked at Hilton Worldwide in the Hospitality sector, specifically in Food & Beverage at the Pointe Hilton Tapatio Cliffs Resort. This role contributed to her understanding of customer service in the hospitality industry and enhanced her operational skills.
Skills and Problem-Solving Abilities
Jenifer Provence enjoys tackling complex problem-solving challenges. She finds satisfaction in seeing projects through to successful completion, demonstrating her strong affinity for operational settings. Her exceptional organizational skills and attention to detail support her effectiveness in client services.
Engagement with Executives
Despite considering herself shy, Jenifer Provence is skilled at engaging with C-level executives. She thrives in one-on-one meetings, showcasing her ability to build relationships and communicate effectively with high-level stakeholders.