Jenn Hopkins
About Jenn Hopkins
Jenn Hopkins serves as the Director of Professional Services at Cvent, where she leads an international team focused on customer success in the event technology sector. She has a background in various roles at Cvent and Applied Card Systems, and is also a lecturer at The Event Academy.
Current Role at Cvent
Jenn Hopkins serves as the Director of Professional Services at Cvent, a position she has held since 2018. In this role, she leads an international team focused on customer success, adoption, and expansion within the event technology sector. She collaborates closely with the sales team to guide scoping conversations with prospects interested in professional services offerings. Her leadership is instrumental in driving the company's professional services initiatives.
Previous Experience at Cvent
Prior to her current role, Jenn Hopkins held several positions at Cvent. She worked as an Event Operations Manager from 2008 to 2014, managing operations in Goldman Sachs Offices. She then advanced to Senior Manager of Professional Services from 2014 to 2018 in the Greater Philadelphia Area. Additionally, she began her career at Cvent as an Events Registration Coordinator from 2006 to 2008.
Educational Background
Jenn Hopkins earned her Master of Science in Hospitality Industry Studies from New York University, studying from 2012 to 2015. She also holds an Honors Bachelor of Arts in Communication from the University of Delaware, where she studied from 1997 to 2001. Her educational background supports her expertise in the event technology and hospitality sectors.
Mentorship and Leadership Initiatives
Jenn Hopkins is passionate about mentoring and developing new leaders transitioning from individual roles to people leader roles. She founded an Employee Resource Group for parents and caregivers at her company, demonstrating her commitment to fostering an inclusive workplace. Additionally, she actively participates as a member of her company's Diversity, Equity, and Inclusion (DEI) council.
Lecturing at The Event Academy
Since 2022, Jenn Hopkins has been a lecturer at The Event Academy, where she remotely teaches students in Event Technology as part of a postgraduate course from the UK. This role allows her to share her extensive knowledge and experience in the event industry with the next generation of professionals.