Jennifer Gorski
About Jennifer Gorski
Jennifer Gorski serves as the Principal Customer Success Manager for the Strategic Account Team at Cvent, where she has worked since 2017. With extensive experience in customer success and account management, she has held various roles at Cvent and StarCite, and has a background in sales from her time at Marriott International.
Work at Cvent
Jennifer Gorski has been with Cvent since 2011, progressing through various roles over the years. She currently serves as the Principal Customer Success Manager on the Strategic Account Team, a position she has held since 2017. In this role, she manages and executes training curriculum for new hires, focusing on mentoring and coaching them as they begin to handle clients. Prior to her current role, she worked as a Senior Strategic Account Consultant from 2014 to 2017 and as a Strategic Account Consultant from 2011 to 2014. Her tenure at Cvent spans over a decade, contributing to her extensive experience in customer success management.
Previous Experience
Before joining Cvent, Jennifer Gorski worked at StarCite, where she held two positions. She served as a Senior Manager for Small Meeting Solutions from 2007 to 2011 and as a Deployment Engineer for seven months in 2011. Her career began at Marriott International, where she worked in sales for 16 years, from 1991 to 2007. This extensive background in the hospitality and event management industries has equipped her with a strong foundation in customer relations and strategic account management.
Education and Expertise
Jennifer Gorski studied at Patricia Stevens Career College, where she earned an Associate's degree in Tourism and Travel Services Management from 1989 to 1991. Her educational background complements her professional experience, providing her with the necessary skills to excel in customer success roles. She has developed expertise in managing client relationships, training new employees, and collaborating with senior leadership to resolve complex issues.
Role and Responsibilities
In her current position, Jennifer Gorski serves as a product escalation resource, working closely with internal senior leadership teams to address and resolve complex client issues. She oversees internal project and process rollouts, ensuring effective communication within the organization. Her responsibilities include mentoring new hires and facilitating their transition into client management roles, which is critical for maintaining high levels of customer satisfaction.