Jennifer Sampogna Hoellerer
About Jennifer Sampogna Hoellerer
Jennifer Sampogna Hoellerer serves as the Manager of Client Success at Cvent, where she has worked since 2020. With a background in fundraising and client management at Custom Ink, she has developed expertise in performance measurement and team collaboration.
Work at Cvent
Jennifer Sampogna Hoellerer has been serving as the Manager of Client Success at Cvent since 2020. In this role, she oversees a diverse team of 10 members across three different teams. Her responsibilities include enhancing client satisfaction and ensuring successful onboarding processes. She has implemented key performance indicators (KPIs) to improve performance measurement within her teams. Jennifer's leadership fosters collaboration among team members, contributing to the overall success of client initiatives.
Previous Experience at Custom Ink
Prior to her current role at Cvent, Jennifer held multiple positions at Custom Ink from 2009 to 2020. She began as a Sales and Service Representative, where she worked for four years. She then progressed to Lead Fundraising Advisor from 2014 to 2016, followed by the role of Associate Manager from 2016 to 2020. Additionally, she worked as a Fundraising Advisor for 11 months in 2013. Her experience at Custom Ink provided her with a strong foundation in client relations and team management.
Education and Expertise
Jennifer completed her Bachelor of Arts degree in Communication and Spanish at James Madison University from 2005 to 2009. Her educational background has equipped her with strong communication skills, which she applies in her professional roles. Additionally, she attended Maryvale Preparatory School, where she completed her high school education from 2001 to 2005. Her studies have contributed to her expertise in public speaking and client success management.
Internship and Early Career
In 2009, Jennifer gained valuable experience as a Special Events Intern at the Center for Multicultural Student Services, where she worked for four months. She also served as a Student Assistant at the same center from 2008 to 2010. These early roles helped her develop organizational and event planning skills, which have been beneficial in her subsequent positions.