Jeremy Johnston
About Jeremy Johnston
Jeremy Johnston is a Manager of Client Success and Gainsight Administrator at Cvent, where he has worked since 2022. He holds a Master of Science in Business Information Technology from DePaul University and has a decade of experience at Goldman Sachs Asset Management, along with extensive roles in software integration and project management at Cvent.
Current Role at Cvent
Jeremy Johnston currently serves as the Manager of Client Success and Gainsight Administrator at Cvent. He has held this position since 2022 in Birmingham, Alabama. In this role, he focuses on enhancing client satisfaction and success through effective management of Gainsight, a customer success software. His responsibilities include overseeing client interactions and ensuring that the software meets the needs of users.
Previous Experience at Cvent
Prior to his current role, Jeremy Johnston worked at Cvent for nine years as the Senior Product Support Lead - Integrations from 2010 to 2019. During this time, he was responsible for managing product support and integration processes, contributing to the overall functionality and user experience of Cvent's offerings. He also served as a Gainsight Administrator from 2019 to 2022, further developing his expertise in customer success management.
Experience at Goldman Sachs Asset Management
Jeremy Johnston worked at Goldman Sachs Asset Management as an Associate from 2000 to 2010 in Chicago, Illinois. His decade-long tenure involved various responsibilities that contributed to the firm's operations. This experience provided him with a strong foundation in finance and asset management, which he later applied in his roles in technology and client success.
Education and Expertise
Jeremy Johnston holds a Master of Science in Business Information Technology from DePaul University. He also earned a Bachelor of Science in Military History with a Spanish minor from the United States Air Force Academy. His educational background supports his expertise in technology pre-sales, software integration, and project management. He is skilled in creating technical specifications, conducting software testing, and has experience with both SF and NXT versions of Gainsight Administration.
Skills and Competencies
Jeremy Johnston possesses a range of skills relevant to his roles in client success and technology management. He has a strong background in software integration and project management, which enhances his ability to manage client relationships effectively. His competencies include conducting research, database query reporting, and serving as an offshore business and IT liaison, which are essential for optimizing client success initiatives.