Joe Meehan
About Joe Meehan
Joe Meehan serves as the Director of Professional Services at Cvent, where he has significantly improved client satisfaction and operational efficiency. He has a strong background in database administration and events technology, with previous roles at Saint John's Health Center Foundation and Milken Institute.
Work at Cvent
Joe Meehan has served as the Director of Professional Services at Cvent since 2018. In this role, he has significantly improved client satisfaction, achieving a CSAT score increase from 75% to 99% within a year. He has also increased billable and productive utilization by 17% across the enterprise services team. Meehan led the integration of two complex matrix Professional Services teams, which enhanced cross-product knowledge and improved the sales-to-deployment time. His efforts contributed to a 120% increase in Customer Satisfaction response rates through effective collaboration with clients and engagement teams.
Previous Experience at Milken Institute
Before joining Cvent, Joe Meehan worked at the Milken Institute as the Director of Events Technology from 2006 to 2018. During his twelve-year tenure, he focused on enhancing event technology solutions and improving operational efficiencies. His leadership in this role contributed to the development of innovative strategies that supported the Institute's mission and goals.
Experience at Saint John's Health Center Foundation
Joe Meehan was the Director of Database Administration at Saint John's Health Center Foundation from 2000 to 2006. His six years in this position involved overseeing database management and ensuring the integrity and accessibility of data for the organization. This role laid the foundation for his future work in technology and professional services.
Education and Expertise
Joe Meehan studied at the University of New Orleans. He possesses expertise in management methodologies, technical strategies, and software-as-a-service (SaaS) architecture. His knowledge in these areas has contributed to increased efficiency and risk reduction in his professional roles. Meehan has also implemented web-based tools for project management, which reduced reliance on email communication by 65% and improved real-time project status updates.