John Lovell
About John Lovell
John Lovell is a Solutions Specialist at Cvent, where he provides product expertise and support for event planners and attendees. He holds a Bachelor of Arts in History from Texas A&M University and has experience in customer success and community engagement roles across various organizations.
Current Role at Cvent
John Lovell serves as a Solutions Specialist at Cvent, a position he has held since 2021. In this role, he provides in-person product expertise at events nationwide, assisting both planners and attendees in maximizing the use of mobile applications and enhancing communication. He collaborates with account managers, success advisors, and support representatives to ensure high-quality customer care. John also participates in User Acceptance Testing (UAT) to offer product feedback aimed at improving Cvent software.
Previous Experience in Customer Success
Before joining Cvent, John worked as a Customer Success Representative at Ministry Brands from 2020 to 2021. His responsibilities included supporting clients in utilizing products effectively. He also held the position of Community Specialist at CV Outreach from 2019 to 2020, where he focused on community engagement. Additionally, he served as a Campaign Assistant at Allyn Media and as Campaign Staff at Murphy Nasica, gaining experience in project management and event coordination.
Educational Background
John Lovell studied at Texas A&M University, where he earned a Bachelor of Arts in History from 2012 to 2016. His education provided him with a strong foundation in research and analytical skills, which he applies in his professional roles. The knowledge gained during his studies contributes to his ability to manage projects and engage effectively with clients.
Event Management Expertise
John has developed and managed project goals and timelines for over 50 events, guiding planners in the strategic use of the Cvent platform for various event formats, including virtual, in-person, and hybrid. He hosts product training webinars for clients, creating slide decks and demonstrating the Cvent platform effectively using tools like Zoom and PowerPoint.
Early Career Experience
John began his professional journey as a Youth Resident at Park Cities Presbyterian Church, where he worked from 2016 to 2018. This role involved engaging with youth and developing programs that fostered community involvement. His early experiences laid the groundwork for his later roles in customer success and event management.