Joo P.
About Joo P.
Joo P. is a Manager of Customer Success Operations with expertise in developing and enhancing digital customer success programs. He has extensive experience in project management and customer relationship management, utilizing platforms such as Salesforce.com and HubSpot.
Work at Cvent
Joo P. currently serves as the Manager of Customer Success Operations at Cvent, a position held since 2022. In this role, Joo focuses on enhancing customer success initiatives and operational efficiencies. Joo's expertise in building and scaling digital customer success programs contributes to Cvent's commitment to delivering value to its clients.
Previous Experience at 6Connex
Before joining Cvent, Joo P. worked at 6Connex from 2020 to 2022. Initially, Joo held the position of Senior Virtual Project Manager and Program Manager for one year. Following this role, Joo transitioned to Manager of Operations Quality, where responsibilities included overseeing operational standards and quality assurance for a year.
Experience at ON24
Joo P. has extensive experience at ON24, where they worked for seven years from 2013 to 2020. Joo started as a Webcasting Coordinator for ten months before advancing to CSS Scheduling Specialist for two months. Subsequently, Joo took on the role of Project Manager, managing various projects and initiatives remotely.
Education and Expertise
Joo P. holds a Bachelor of Science in Business Administration (BSBA) with a focus on Management Information Systems and Operations Management from the University of North Carolina at Charlotte. Additionally, Joo studied at the University of North Carolina at Chapel Hill. Joo possesses certifications in ScrumMaster® and PMP®, demonstrating a commitment to project management excellence.
Technical Skills and Proficiencies
Joo P. is skilled in using Salesforce.com and HubSpot for customer relationship management. Proficient in technical writing, Joo integrates multiple systems effectively. Joo utilizes various project management tools, including Confluence, Jira, and Kanban, and is experienced in creating GANTT charts and pivot tables for project management purposes.