Joshua Keefer
About Joshua Keefer
Joshua Keefer is a Senior Application Support Engineer at Cvent, specializing in technology and application support since 2017. He holds a Bachelor of Arts in Development Economics and International Development from the University of North Texas and has experience in various roles, including project management and product specialization.
Work at Cvent
Joshua Keefer has been employed at Cvent as a Senior Application Support Engineer in the Technology department since 2017. His role involves providing technical support and solutions for application-related issues, ensuring optimal performance and user satisfaction. Keefer's experience in this position spans over seven years, during which he has contributed to various projects and initiatives aimed at enhancing the company's technology offerings. He operates out of Dallas, Texas, where he applies his expertise in software development and customer relationship management.
Education and Expertise
Joshua Keefer holds a Bachelor of Arts (B.A.) in Development Economics and International Development from the University of North Texas, where he studied from 2009 to 2014. He also studied Latin American Studies at Universidad de Belgrano for 11 months in 2014. Keefer has developed expertise in Salesforce and Customer Relationship Management (CRM) systems, which supports his work in application support and product management. His academic background and professional experience equip him with a strong foundation in technology and customer service.
Background
Before joining Cvent, Joshua Keefer worked at Lanyon as a Product Specialist from 2016 to 2017. His responsibilities included managing product-related inquiries and supporting clients with their needs. Prior to that, he served as a Project Manager Intern at United Way of Denton County for four months in 2014, where he gained experience in project management. Keefer also worked at BJ's Restaurants, Inc. as an NRO/Trainer from 2014 to 2016, focusing on training and operational support in Denton, Texas.
Professional Skills
Joshua Keefer possesses strong skills in the Software Development Life Cycle (SDLC), which is essential for his role in application support. His background in product management and technical support enables him to effectively address user issues and improve application performance. Keefer's proficiency in Salesforce and CRM systems further enhances his ability to deliver solutions that meet client needs. His diverse skill set is a valuable asset in the technology sector.