Julia Gould
About Julia Gould
Julia Gould is a Principal Solutions Consultant with a background in Biology and Hospitality Management. She has held various roles in customer service and sales, including positions at Cvent and Life Time, and has a strong focus on member retention and customer experience.
Current Role as Principal Solutions Consultant
Julia Gould currently serves as a Principal Solutions Consultant at Cvent, a position she has held since 2021. In this role, she focuses on providing high-level customer service and ensuring a positive experience for clients. She connects members to services that best meet their needs, emphasizing member retention. Her experience in technical sales and solutions consulting supports her effectiveness in this position.
Previous Experience at Cvent
Prior to her current role, Julia Gould worked at Cvent as a Senior Technical Sales Consultant in Enterprise Solutions from 2016 to 2020. During her four years in this position, she was based in Harrisonburg, VA, where she developed her expertise in technical sales and client solutions.
Educational Background
Julia Gould studied at multiple institutions, achieving a Bachelor of Science (BS) in Hospitality Management from James Madison University from 2011 to 2014. She also attended UMass Boston, where she studied Biology for one year from 2009 to 2010. Additionally, she completed a program in General Biology at Raritan Valley Community College in 2010.
Diverse Work History
Julia Gould has a diverse work history that includes roles in various industries. She worked as a Sales Associate at Gap Inc./Old Navy for two months in 2013 and served as a Server and Bartender at Buffalo Wild Wings from 2012 to 2014. She also held positions as a Banquet Intern at Hershey Entertainment & Resorts in 2012 and as an Assistant Member Services Manager at Life Time from 2014 to 2016.
Focus on Customer Service and Member Retention
In her professional roles, Julia Gould has consistently focused on customer service and member retention. Her approach involves connecting clients and members to the appropriate services, ensuring that their needs are met effectively. This focus has been a key aspect of her work at Cvent and in her previous positions.