Kaitlin Boone
About Kaitlin Boone
Kaitlin Boone serves as the Director of Customer Success at Cvent, where she has worked since 2020. She has a background in customer success roles at Cvent and previously interned at Marriott Hotels.
Current Role at Cvent
Kaitlin Boone serves as the Director of Customer Success at Cvent, a position she has held since 2020. In this role, she is responsible for overseeing customer relations and ensuring that clients achieve their desired outcomes using Cvent's services. Her leadership focuses on enhancing customer satisfaction and driving engagement across various platforms.
Career Progression at Cvent
Kaitlin Boone has had a significant career at Cvent, starting as a Senior Product Consultant from 2010 to 2013. She then progressed to Team Lead, Customer Success from 2013 to 2015, followed by Manager, Customer Success from 2015 to 2017. She advanced to Senior Manager, Customer Success from 2017 to 2020 before assuming her current role as Director. This trajectory highlights her expertise in customer success and her commitment to the company.
Internship Experience at Marriott Hotels
Before her extensive career at Cvent, Kaitlin Boone completed a two-month internship as an Events & Conventions Intern at Marriott Hotels in 2007. This experience provided her with foundational knowledge in event management and customer service, which she later applied in her roles at Cvent.
Educational Background
Kaitlin Boone earned a Bachelor of Science degree from George Mason University, where she studied Health Fitness and Recreational Resources, as well as Tourism and Events Management. Her education spanned from 2004 to 2008, equipping her with the skills necessary for her career in customer success and event management.