Keegan St. Jean
About Keegan St. Jean
Keegan St. Jean is a Client Services Trainer at Cvent in London, United Kingdom, where he has worked since 2019. He has a background in customer service and training, with previous roles at Teleperformance UK and Align Technology, and holds multiple degrees in Risk Management and Psychology.
Work at Cvent
Keegan St. Jean has been employed at Cvent as a Client Services Trainer since 2019, contributing to the company for five years in London, United Kingdom. In this role, Keegan has developed training materials including reference guides, videos, and articles for Cvent's Learning Management System. Keegan also designed and facilitated custom client-specific training sessions and public webinars. As the sole EMEA Trainer, Keegan maintained a 99% Overall Satisfaction (OSAT) score and a 75% Very Satisfied (VSAT) / 25% Satisfied (SAT) score for billable training sessions. Additionally, Keegan collaborated with Product Management and Service Delivery Teams to assess training needs for new product releases.
Previous Experience
Before joining Cvent, Keegan St. Jean worked at Align Technology as a Customer Success Specialist for the UK and Ireland from 2017 to 2019, based in London. Prior to that, Keegan served as a Floor Lead at Teleperformance UK from 2012 to 2016 in Glasgow. This experience provided a foundation in client services and team leadership, contributing to Keegan's expertise in training and client relations.
Education and Expertise
Keegan St. Jean holds a B.A. (Hons) in Risk Management from Glasgow Caledonian University, where studies took place from 2012 to 2016. Additionally, Keegan studied Psychology at the college level, achieving an Associate in Human Services from 2006 to 2008. Keegan furthered education at University College London (UCL), earning an MSc in Risk Disaster & Resilience in 2017. This educational background supports Keegan's expertise in risk management and client services training.
Achievements
Within 18 months of joining Cvent, Keegan St. Jean received a nomination for Client Services Excellence, highlighting significant contributions to the company. The achievement reflects Keegan's commitment to high-quality client service and effective training methodologies.