Kelsey Pinker
About Kelsey Pinker
Kelsey Pinker is a Customer Retention Manager at Cvent, where she has worked in various roles since 2010. She has extensive experience in account management and sales, having previously held positions at Trunk Club and CyberVista.
Current Role as Customer Retention Manager
Kelsey Pinker currently serves as the Customer Retention Manager at Cvent, a position she has held since 2023. In this role, she focuses on strategies to enhance customer loyalty and satisfaction. Her responsibilities include analyzing customer feedback, developing retention programs, and collaborating with various departments to ensure a seamless customer experience. This position is based in McLean, Virginia.
Previous Experience at Cvent
Kelsey Pinker has extensive experience at Cvent, having worked in various roles from 2010 to 2014. She began as a Sales Associate in Product Adoption, then transitioned to a Sales Associate in Account Management. After two years, she advanced to the position of Account Manager for a brief period. Her tenure at Cvent provided her with a strong foundation in customer service and account management.
Experience at Trunk Club
Kelsey Pinker worked at Trunk Club from 2014 to 2020, initially as an Account Executive and later as a Senior Account Executive. During her time in the Washington D.C. Metro Area, she developed skills in client relationship management and sales strategies. Her experience at Trunk Club contributed to her professional growth and understanding of customer engagement.
Role at CyberVista
From 2020 to 2023, Kelsey Pinker served as an Enterprise Account Executive at CyberVista in the Washington DC-Baltimore Area. In this role, she was responsible for managing enterprise-level accounts, driving sales initiatives, and fostering client relationships. This position further enhanced her expertise in account management and customer retention.
Education in Hotel, Restaurant & Institutional Management
Kelsey Pinker studied at Penn State University, where she achieved a degree in Hotel, Restaurant & Institutional Management. This educational background provided her with essential knowledge and skills relevant to customer service and management, which she has applied throughout her career in various roles.