Kevin Cassidy
About Kevin Cassidy
Kevin Cassidy is a Principal Solutions Manager at Cvent, where he has worked since 2024. He has extensive experience in customer success and account management, having held various roles at Jifflenow and Tech Events, Inc. over the past two decades.
Current Role at Cvent
Kevin Cassidy serves as Principal Solutions Manager at Cvent since 2024. In this role, he focuses on delivering tailored solutions to meet client needs. His responsibilities include managing client relationships and ensuring successful implementation of Cvent's products and services. Cassidy's extensive background in customer success and account management supports his effectiveness in this position.
Previous Experience at Jifflenow
Prior to his current role, Cassidy worked at Jifflenow for several years in various capacities. He served as Sr. Training Specialist from 2019 to 2023, where he was responsible for developing training programs. He then advanced to Director of Customer and Product Success in 2023, a role he held for one year. Additionally, Cassidy worked as Sr. Customer Success Manager from 2016 to 2023 and as Customer Success Manager from 2014 to 2016, contributing to customer retention and satisfaction.
Career at Tech Events, Inc.
Cassidy's career began at Tech Events, Inc., where he held multiple roles from 2006 to 2014. He started as an Account Manager for five years, followed by a position as Senior Account Manager for one year. He then transitioned to Client Services Manager for a year before taking on the role of Production Manager for six months. His experiences at Tech Events, Inc. provided him with a solid foundation in client management and event production.
Education and Expertise
While specific educational details are not provided, Cassidy's extensive professional experience in customer success, account management, and training indicates a strong foundation in these areas. His roles across different organizations demonstrate his expertise in managing client relationships and enhancing product success, which are critical in the event technology industry.