Kevin Maurer
About Kevin Maurer
Kevin Maurer serves as the Vice President of Customer Support & Support Operations at Cvent, a position he has held since 2018. He has extensive experience in customer support and operations, having previously worked in various leadership roles at companies such as Lanyon, Rosenbluth International, and Maritz Travel.
Current Role at Cvent
Kevin Maurer serves as the Vice President of Customer Support & Support Operations at Cvent, a position he has held since 2018. Based in Philadelphia, Pennsylvania, he oversees customer support initiatives and operational strategies to enhance service delivery. His leadership in this role is aimed at improving customer satisfaction and operational efficiency.
Previous Experience in Customer Support
Before his current role, Kevin worked at Cvent as the Senior Director of Customer Support from 2016 to 2018. In this capacity, he focused on managing customer service operations and ensuring high-quality support for clients. His experience in customer support spans several years and various leadership roles across different organizations.
Educational Background
Kevin Maurer earned a Bachelor of Arts degree in Archaeology from Case Western Reserve University, where he studied from 1976 to 1980. He also spent 11 months studying at the University of Bath in 1980. His educational background provides a unique perspective that he brings to his professional roles.
Career History in Operations and Management
Kevin has an extensive career in operations and management. He held the position of Senior Director of Data Services at Lanyon from 2014 to 2016. Prior to that, he worked at Rosenbluth International as General Manager of The Continuum from 1997 to 2000. His roles have often involved overseeing teams and managing complex operational processes.
Experience in Business Analytics and Technology Implementation
Kevin's career includes significant experience in business analytics and technology implementation. He served as Director of Business Analytics & Project Management at StarCite from 2007 to 2010 and as Director of Technology Implementation at Maritz Travel from 2000 to 2007. These roles contributed to his expertise in leveraging technology to improve business processes.