Kimberly Peterson Mc Grew
About Kimberly Peterson Mc Grew
Kimberly Peterson Mc Grew serves as the Director of Client Success at Cvent, where she has worked since 2022. With a background in implementation and customer success across several companies, she has accumulated extensive experience in the events technology sector.
Current Role at Cvent
Kimberly Peterson Mc Grew currently serves as the Director of Client Success - Enterprise at Cvent. She has held this position since 2022. In her role, she focuses on enhancing client relationships and ensuring successful implementation of enterprise solutions. Her experience in customer success and client management contributes to her effectiveness in this leadership position.
Previous Experience at Cvent
Prior to her current role, Kimberly worked at Cvent for a total of five years. She served as Senior Manager of Customer Success from 2017 to 2022, and as Manager of Customer Success from 2016 to 2017. In these positions, she was responsible for overseeing customer engagement and satisfaction, playing a key role in the company's client success initiatives.
Professional Background
Kimberly has a diverse professional background in client success and implementation services. She has held various roles at companies such as Lanyon, Starcite Inc, OnVantage, and ACTIVE Network. Her positions ranged from Manager of Meetings Technology to Director of Global Implementation Services, showcasing her expertise in managing client relationships and technology deployments.
Education and Expertise
Kimberly studied at The University of Akron, where she earned a Bachelor of Arts degree in Business/Corporate Communications, with a minor in Professional Writing, from 1986 to 1990. Additionally, she completed her high school education at Revere High School. Her educational background supports her professional roles in client success and communications.
Career Timeline
Kimberly's career spans over two decades, with significant roles in various organizations. She began her career at Plansoft as Manager of Training & Implementation Services from 1998 to 2004. She then transitioned to OnVantage and later to ACTIVE Network, where she held multiple positions. Her tenure at Lanyon and Starcite Inc further solidified her expertise in client success and implementation services.