Kris D. Justice
About Kris D. Justice
Kris D. Justice serves as the Senior Manager of Enterprise Client Success for Europe at Cvent, where he has worked since 2020. He holds a Ph.D. in Comparative Literature from Emory University and has extensive experience in client success and consulting within the SaaS industry, particularly for life sciences companies.
Work at Cvent
Kris D. Justice has been employed at Cvent since 2020, currently serving as the Senior Manager for Enterprise Client Success in Europe. Based in Frankfurt, Hesse, Germany, Kris focuses on enhancing client relationships and ensuring successful implementation of Cvent's SaaS products for enterprise-level clients, particularly in the life sciences sector. Prior to this role, Kris held various positions at Cvent, including Principal Customer Success Manager for Life Sciences and Senior Strategic Account Consultant, contributing to the company's growth and client satisfaction.
Education and Expertise
Kris D. Justice earned a Ph.D. in Comparative Literature from Emory University, where studies spanned from 2002 to 2011. Additionally, Kris holds a B.A. in English and French from Wesleyan College, completed between 1998 and 2002. This academic background supports Kris's expertise in consulting for enterprise-level SaaS product implementations, particularly within the global life sciences sector. Kris is fluent in German and English, and proficient in French, enhancing communication with diverse European clients.
Background
Kris D. Justice has a diverse professional background, having worked in various roles across multiple organizations. Prior to joining Cvent, Kris worked at Grantmakers for Education as a Digital Network and Data Manager and at TNTP in several capacities, including Site Manager and Grants Manager. Kris also has experience in education, having served as an Instructor at the Institute of Reading Development and as an Online Instructor at Georgia Perimeter College. This varied experience contributes to Kris's comprehensive understanding of client success and management.
Previous Roles and Experience
Before taking on the role of Senior Manager at Cvent, Kris D. Justice held several positions that contributed to a robust skill set in client success and management. Kris worked as a Strategic Account Consultant and Principal Customer Success Manager at Cvent, focusing on life sciences. Earlier roles included positions at TNTP, where Kris managed grants and knowledge management technologies, and at the Georgia Department of Education as a grant rater. This extensive experience in both education and client management has shaped Kris's approach to enterprise client success.