Kshitiz Narang
About Kshitiz Narang
Kshitiz Narang serves as the Team Lead for Customer Initiatives at Cvent in Gurugram, India, where he has worked since 2020. He has a background in Mechanical Engineering from Lancaster University and has held various roles at Cvent, focusing on customer retention and business health improvement.
Work at Cvent
Kshitiz Narang has been employed at Cvent since 2016, progressing through various roles. He currently serves as Team Lead for Customer Initiatives, a position he has held since 2020 in Gurugram, Haryana, India. In this role, he focuses on enhancing client business health cycles and understanding customer retention trends. Prior to this, he worked as Program Lead for Customer Initiatives from 2018 to 2020, where he conducted surveys to analyze customer behavior. His earlier role as Product Consultant from 2016 to 2018 involved developing reports and dashboards for senior management.
Education and Expertise
Kshitiz Narang holds a Master's degree in Mechanical Engineering from Lancaster University. His educational background provides a strong foundation for his analytical and problem-solving skills, which he applies in his current role at Cvent. His expertise includes conducting qualitative analysis of big data and implementing strategies to enhance customer engagement and retention.
Background
Kshitiz Narang began his career at Cvent in 2016 as a Product Consultant. He transitioned to Program Lead for Customer Initiatives in 2018, where he focused on customer surveys and retention strategies. In 2020, he advanced to his current role as Team Lead, overseeing initiatives aimed at improving customer account activity and business health. His experience spans over seven years in customer initiatives and support.
Achievements
During his tenure at Cvent, Kshitiz Narang has developed and shared comprehensive reports and dashboards that monitor revenue generation within the Customer Service department. He has successfully led initiatives to improve processes and introduce new methods for enhancing customer account activity. His work includes handling qualitative and verbatim analysis of big data to support revenue generation and lead generation initiatives.