Kunal Taneja
About Kunal Taneja
Kunal Taneja is an Application Support Engineer 2 at Cvent, where he has worked since 2020. He specializes in bug impact analysis, penetration testing, and providing end-to-end support for high-value clients.
Work at Cvent
Kunal Taneja has been employed at Cvent since 2018, initially serving as an Application Support Engineer and currently holding the position of Application Support Engineer 2 since 2020. His role involves providing comprehensive support throughout the software lifecycle, from bug reporting to testing fixes prior to their deployment in production environments. He is based in Delhi, India, and plays a vital role in assessing customer impact of software bugs, which aids the development team in prioritizing necessary fixes.
Education and Expertise
Kunal Taneja earned a Bachelor of Technology (B-Tech) degree in Computer Science from Northern India Engineering College, completing his studies from 2013 to 2017. His educational background provides a strong foundation for his technical skills and expertise in application support, particularly in identifying and resolving software issues.
Background
Before his current role, Kunal worked at Cvent as an Application Support Engineer from 2018 to 2020 in Gurgaon, Haryana, India. This experience contributed to his understanding of application support processes and customer service in a technical environment. His transition to Application Support Engineer 2 reflects his growth and increased responsibilities within the company.
Technical Skills and Responsibilities
Kunal specializes in conducting deep penetration testing to identify code vulnerabilities, ensuring the security and reliability of applications. He also writes custom scripts and performs data fixes for high-value clients, which is essential for maintaining customer satisfaction. His responsibilities include determining the impact of bugs on customers, which is crucial for effective prioritization of fixes by the development team.