Laura Ambrosy
About Laura Ambrosy
Laura Ambrosy serves as the Team Lead for Client Success at Cvent, where she has worked since 2021. With a background in client management and marketing, she has held various roles in notable companies, including NBCUniversal and GE.
Current Role at Cvent
Laura Ambrosy serves as the Team Lead for Client Success at Cvent, a position she has held since 2021. In this role, she manages a client portfolio with an annual contract value exceeding $2 million. She leads a team of six Customer Success Managers, focusing on personnel management and performance reviews. Ambrosy actively participates in leadership meetings to recommend improvements in employee, client, and operational excellence. Her responsibilities include monitoring upsell volumes and values for all SA Managed accounts, comparing them to previous periods to identify trends.
Previous Experience at Cvent
Prior to her current role, Laura Ambrosy worked at Cvent as a Lead Client Success Advisor from 2019 to 2021. During her two years in this position, she was based in Los Angeles, California. Her work involved managing client relationships and ensuring customer satisfaction, contributing to the overall success of the company.
Education and Expertise
Laura Ambrosy studied at Ithaca College, where she earned a Bachelor of Science degree with a major in Television/Radio and a minor in Communication Studies from 2008 to 2012. She also attended Shenendehowa High School, focusing on music and English, and achieved an Advanced Regents Diploma from 2004 to 2008. Her educational background provides a foundation for her roles in client success and marketing communications.
Career Background
Laura Ambrosy has a diverse career background in client success and marketing communications. She has held various positions at NBCUniversal Media, LLC, including Manager of Marketing and Marketing & Communications Coordinator from 2013 to 2019. Additionally, she has interned at notable companies such as Valhalla Motion Pictures, Overbrook Entertainment, and General Electric, gaining valuable experience in development and healthcare marketing communications.
Achievements in Client Management
In her current role at Cvent, Laura Ambrosy owns key initiatives that align with company priorities and contribute to strategic goals. She monitors upsell volumes and values for managed accounts, which helps in identifying trends and improving client engagement. Her leadership in managing a significant client portfolio demonstrates her expertise in client success and operational excellence.