Mac Kenzie Adams
About Mac Kenzie Adams
Mac Kenzie Adams is a Client Services Solutions Specialist at Cvent, with a background in technical support and customer service across various companies in New Brunswick, Canada. He has experience in roles at Hostopia, Sykes, Xplornet Communications, and Innovatia, and holds a degree in Network and System Administration from Eastern College.
Work at Cvent
Mac Kenzie Adams has been employed at Cvent as a Client Services - Solutions Specialist since 2019. In this role, Adams is responsible for providing support and solutions to clients, ensuring their needs are met effectively. The position requires a strong understanding of client requirements and the ability to deliver tailored solutions. Adams operates from Fredericton, NB, contributing to the overall success of the client services team.
Previous Employment Experience
Prior to joining Cvent, Mac Kenzie Adams held various positions in customer service and technical support. Adams worked at Innovatia as a Technical Support Specialist from 2018 to 2019 and at Xplornet Communications from 2014 to 2016 in a similar role. Additionally, Adams has experience in sales and customer care, having worked at Sykes for Rogers Wireless and Bell Aliant. This diverse background in customer service and technical support has equipped Adams with valuable skills for the current role.
Education and Expertise
Mac Kenzie Adams studied Network and System Administration at Eastern College from 2017 to 2018, where they gained foundational knowledge in IT systems. Adams also attended St. Thomas University, furthering their education. The combination of practical experience in technical support and formal education in network administration contributes to Adams' expertise in client services at Cvent.
Background
Mac Kenzie Adams began their educational journey at Miramichi Valley High, where they studied from 2004 to 2008. Following high school, Adams pursued further education at Eastern College, focusing on network and system administration. This educational background laid the groundwork for a career in technical support and client services, leading to various roles in the telecommunications and IT sectors.
Writing Experience
In addition to technical and customer service roles, Mac Kenzie Adams worked as a Writer/Assistant for the Canadian Baseball Network in 2014. This position involved contributing written content, showcasing Adams' versatility and ability to engage with different forms of communication. This experience complements the technical skills developed in previous roles.