Manish Keswani
About Manish Keswani
Manish Keswani is a Manager of Sales Support Operations at Cvent, with over 14 years of experience in sales, customer service, and support. He has held various positions at Dell and American Express, focusing on people management, problem-solving, and training delivery.
Current Role at Cvent
Manish Keswani has been serving as the Manager of Sales Support Operations at Cvent since 2017. In this role, he is responsible for overseeing sales support functions, ensuring operational efficiency, and enhancing customer engagement strategies. His tenure at Cvent has allowed him to leverage his extensive experience in sales and customer service to drive performance and support the sales team effectively.
Previous Experience at Dell
Manish Keswani has a significant history with Dell, where he held multiple positions over several years. He worked as a Customer Support Assistant and Customer Support Expert from 2005 to 2007, followed by roles as a Senior Resolution Expert and Sales Support Coach from 2007 to 2010. Additionally, he served as a Customer Service Manager from 2011 to 2014. His diverse roles at Dell contributed to his expertise in customer service and sales support operations.
Experience at American Express
From 2014 to 2015, Manish Keswani worked at American Express as a Manager of Operations. In this capacity, he was involved in managing operational processes and enhancing service delivery. This experience further broadened his skills in operations management and customer service.
Education and Qualifications
Manish Keswani studied Commerce at Panjab University in Chandigarh, completing his degree from 2001 to 2004. He also attended Dav College, where he achieved a Bachelor of Commerce during the same period. His educational background has provided him with a solid foundation in business principles, which he applies in his professional roles.
Skills and Expertise
Manish Keswani possesses over 14 years of experience in sales, customer service, and support. He has developed strong skills in people management, problem-solving, and training delivery. Additionally, he is proficient in data analysis and reporting, which enhances his ability to provide effective coaching and feedback within his teams.