Mike Joy
About Mike Joy
Mike Joy is a Senior Manager of Client Services at Cvent, bringing over 20 years of experience in the technology sector, including roles in customer success and service management. He has a strong emphasis on customer satisfaction and team development, having previously worked at Jifflenow and Cokeva Inc.
Work at Cvent
Mike Joy currently serves as the Senior Manager of Client Services at Cvent, a role he has held since 2024. In this position, he is responsible for overseeing client interactions and ensuring high levels of customer satisfaction. His extensive experience in client services and customer success supports his ability to lead teams effectively and implement strategies that enhance client engagement.
Previous Experience at Jifflenow
Before joining Cvent, Mike Joy worked at Jifflenow for a total of nine years. He started as a Customer Success Manager from 2015 to 2017, where he focused on client relationships and support. He then advanced to the role of Head of Customer Success from 2017 to 2024, leading initiatives to improve customer satisfaction and retention in Rocklin, CA.
Career Background
Mike Joy has over 20 years of experience in various technology industries, including SaaS, electronics, logistics, and event marketing. His career began at Cokeva Inc, where he worked as a Service Manager from 2011 to 2015. This diverse background has equipped him with a comprehensive understanding of the skill sets necessary across different organizational departments.
Education and Expertise
Mike Joy studied Computer Technology at Heald College, earning an Associate of Arts degree from 1999 to 2001. He furthered his education at the University of Phoenix, where he obtained a Bachelor of Business Administration (BBA) in Business Administration and Management from 2001 to 2003. His educational background complements his professional experience and expertise in client services and management.
Focus on Customer Satisfaction
Throughout his career, Mike Joy has maintained a strong focus on customer satisfaction, continuous improvement, and team building. His approach emphasizes the importance of understanding client needs and fostering a collaborative environment within teams to achieve organizational goals.