Mike Shanks
About Mike Shanks
Mike Shanks is a Solutions Specialist at Cvent, where he has worked since 2021 in Fredericton, New Brunswick, Canada. He has a diverse background in customer service and technical support across various companies, along with hobbies that include building with Lego, drone piloting, and amateur photography.
Work at Cvent
Mike Shanks has been employed at Cvent as a Solutions Specialist since 2021. In this role, he operates out of Fredericton, New Brunswick, Canada. His responsibilities include providing tailored solutions to clients, leveraging his extensive background in customer service and technical support. His experience in the industry allows him to effectively address client needs and enhance their overall experience with Cvent.
Previous Employment Experience
Prior to his current position at Cvent, Mike Shanks worked in various roles that contributed to his expertise. He served as an LMS Administrator at the University of Fredericton for two months in 2021. From 2017 to 2021, he was a Social Media / Email Deliverability Support Analyst at Salesforce, where he focused on ensuring effective communication strategies. His earlier experience includes positions at CIBC, STAPLES Canada, and Skillsoft, where he developed skills in customer service and technical support.
Education and Expertise
Mike Shanks possesses a strong aptitude for customer service, rapport building, and problem-solving. His diverse work history has equipped him with a comprehensive understanding of client needs and technical challenges. He has developed expertise in support roles, particularly in social media and email deliverability, which enhances his capabilities in his current position at Cvent.
Hobbies and Interests
Outside of his professional career, Mike Shanks enjoys building with Lego, which reflects his creativity and attention to detail. He is also an amateur drone pilot, engaging in aerial photography and exploration. Additionally, he pursues amateur photography in his spare time, showcasing his interest in capturing moments through various mediums. His enthusiasm for gadgets and electronics further complements his hobbies.