Mohit Chugh
About Mohit Chugh
Mohit Chugh is a Senior Escalation Desk Consultant at Cvent, where he has developed skills in managing client escalations and mentoring team members. He has previously held roles at Cvent and Wipro Limited, focusing on customer service and product consulting.
Current Role at Cvent
Mohit Chugh serves as a Senior Escalation Desk Consultant at Cvent, a position he has held since 2023. In this role, he strategically manages executive escalations, focusing on retaining and enhancing client confidence. He also mentors team members within the Escalation Desk, imparting skills necessary for navigating complex client queries. His current responsibilities emphasize effective communication and problem resolution to maintain client satisfaction.
Previous Experience at Cvent
Prior to his current role, Mohit Chugh worked at Cvent in various capacities. He served as an Associate Product Consultant from 2021 to 2022, where he contributed to product-related initiatives. Following this, he took on the role of Escalation Desk Consultant from 2022 to 2023, where he established a symbiotic alliance with Product Managers to prioritize bug fixes effectively. His experience at Cvent has provided him with a strong foundation in client relations and product management.
Experience at Wipro Limited
Before joining Cvent, Mohit Chugh worked at Wipro Limited as a Customer Service Representative from 2018 to 2020. In this role, he gained experience in customer interaction and service delivery, which contributed to his skills in managing client queries and escalations. His time at Wipro laid the groundwork for his later roles in escalation management and client retention.
Education and Expertise
Mohit Chugh studied at Guru Gobind Singh Indraprastha University, where he earned a Bachelor of Commerce (BCom) degree in Accounting and Finance from 2015 to 2018. His educational background provides him with a solid understanding of financial principles, which complements his professional experience in client management and product consulting.
Contributions to Technology Integration
In his role at Cvent, Mohit Chugh played a pivotal role in testing and refining the in-house AI bot as part of the tech team integration. This involvement highlights his commitment to enhancing technological solutions within the organization. Additionally, he engaged in strategic communication with account managers to retain clients during critical escalations, further demonstrating his ability to navigate complex situations effectively.