Molly Merideth
About Molly Merideth
Molly Merideth is a Customer Retention Manager at Cvent, with a background in hospitality and customer service. She has held various roles in notable companies such as The Walt Disney Company, Enterprise Rent-A-Car, and Hyatt Hotels Corporation.
Current Role at Cvent
Molly Merideth serves as the Customer Retention Manager at Cvent, a position she has held since 2022. In this role, she focuses on enhancing customer loyalty and satisfaction, ensuring that clients receive optimal value from Cvent's services. Her responsibilities include analyzing customer feedback, developing retention strategies, and collaborating with various teams to improve the overall customer experience.
Previous Experience at The Walt Disney Company
Molly Merideth worked as a VIP Tours Support/Services Intern at The Walt Disney Company in 2017 for six months. During her internship in the Orlando, Florida area, she gained valuable experience in customer service and operations within a high-profile entertainment environment. This role allowed her to develop skills in guest relations and event management.
Experience at Enterprise Rent-A-Car
From 2019 to 2022, Molly Merideth held the position of Branch Manager at Enterprise Rent-A-Car in Arlington, Virginia. In this capacity, she managed daily operations, oversaw staff, and ensured customer satisfaction. Her leadership contributed to the branch's performance and operational efficiency.
Educational Background in Hospitality Management
Molly Merideth earned her Bachelor's degree in Tourism and Events Management with a concentration in Hospitality Management from George Mason University. She attended the university from 2013 to 2017, where she acquired foundational knowledge and skills relevant to her career in customer service and event management.
Experience in the Hospitality Industry
Molly Merideth has a diverse background in the hospitality industry, having worked as a Guest Experience Supervisor at Hyatt Hotels Corporation from 2018 to 2019. In this role, she focused on enhancing guest satisfaction and managing the guest experience at the Hyatt Regency Tyson's Corner Center. Additionally, she participated in the Disney College Program in 2016, further solidifying her expertise in hospitality and customer service.