Norman Reyes
About Norman Reyes
Norman Reyes is a Customer Success Manager at Cvent, where he has worked since 2021. He has extensive experience in technical and product management roles, having previously served as a Senior Data Engineer and Technical Product Manager at Cvent and ACTIVE StarCite.
Current Role at Cvent
Norman Reyes has been serving as a Customer Success Manager at Cvent since 2021. In this role, he focuses on ensuring customer satisfaction and successful product utilization. His responsibilities include gathering customer feedback and aligning product features with user needs. He operates from Dallas, Texas, and has contributed to enhancing customer experiences through effective communication and support.
Previous Experience at Cvent
Prior to his current role, Norman worked at Cvent as a Senior Data Engineer from 2012 to 2021. During his nine years in this position, he was involved in data management and analysis, contributing to various projects that improved product functionality. His tenure in the Dallas/Fort Worth Area allowed him to develop a deep understanding of customer data needs and product performance.
Experience at ACTIVE StarCite
Norman Reyes worked at ACTIVE StarCite, now part of Cvent, as a Technical Product Manager and Business Analyst from 2010 to 2012 in Shanghai, China. In this role, he gathered and documented business and functional requirements to support product development. He also collaborated with cross-functional teams to ensure alignment between product offerings and customer expectations.
Educational Background
Norman studied at De La Salle University, where he earned a Bachelor’s degree in Computer Science from 1999 to 2003. His education provided a strong foundation in technical skills and problem-solving, which he has applied throughout his career in various technical and managerial roles.
Early Career Experience
Before his roles at Cvent and ACTIVE StarCite, Norman gained experience in technical support and operations. He worked as a Technical Support Representative at Sykes from 2003 to 2005 in Makati, Philippines, and later as a Technical Support Professional at 800 TeleServices in Shanghai from 2005 to 2008. He also served as a Software Operations Engineer at StarCite (Shanghai) Ltd from 2008 to 2010, where he honed his technical and operational skills.