Phillip P.
About Phillip P.
Phillip P. serves as the Sales Operations Lead at Cvent, where he focuses on continuous improvement and customer satisfaction. He has a background in Quantitative Agricultural Economics from Purdue University and has pioneered strategies that significantly increased program reach and event revenue.
Work at Cvent
Phillip P. has served as the Sales Operations Lead at Cvent since 2016. In this role, he is part of the leadership team for a $30 million business unit. His focus is on continuous improvement, particularly through mergers and acquisitions. Phillip has been instrumental in developing strategies that enhance sales operations and drive business growth within the organization.
Previous Experience at Lanyon
Before joining Cvent, Phillip worked as an Account Manager at Lanyon from 2014 to 2016. During his tenure in Dallas, Texas, he managed client accounts and contributed to improving customer relationships. His experience at Lanyon laid the foundation for his current role, equipping him with skills in sales operations and client management.
Education and Expertise
Phillip studied at Purdue University, where he earned a Bachelor of Science (B.Sc.) degree in Quantitative Agricultural Economics from 2010 to 2013. His academic background provides him with a strong analytical foundation, which he applies in his current role to develop data-driven strategies and improve operational efficiencies.
Achievements in Sales Operations
In his role at Cvent, Phillip co-led a mission to enhance inbound sales through review platforms, which resulted in an award for customer satisfaction from G2 Crowd. He pioneered strategies that led to additional bookings and improved product-market fit. His efforts have significantly increased program reach, event revenue attribution, and overall productivity.
Innovative Tracking Models
Phillip developed a model to proactively track leading indicators of at-risk behavior, achieving a 96% rate of favorable resolution. This model has been crucial in identifying potential issues early and ensuring that customer needs are met effectively, contributing to the overall success of the sales operations team.