Pinky Saha
About Pinky Saha
Pinky Saha is an experienced ATL Project Analyst specializing in implementation at Cvent, with over a decade of expertise in customer success and client servicing. She has held various roles in notable companies, including Keysight Technologies and Agilent Technologies, and possesses certifications in Lean Six Sigma and PRINCE2 Agile.
Current Role at Cvent
Pinky Saha serves as an ATL Project Analyst in Implementation at Cvent, a position she has held since 2021. In this role, she focuses on project management and implementation strategies to enhance client satisfaction. Her responsibilities include overseeing project deliverables and ensuring that implementations align with client expectations. Her experience in customer success and client servicing supports her effectiveness in this role.
Previous Experience in Customer Success
Before joining Cvent, Pinky Saha accumulated extensive experience in customer success and client servicing. She worked as a Functional Leader-Customer Success at Wheebox for eight months in 2020. Prior to that, she held the position of Business Process Lead at Keysight Technologies from 2014 to 2019, and as a Senior Customer Service Representative at Agilent Technologies from 2012 to 2014. This diverse background has equipped her with skills in enhancing customer satisfaction and loyalty.
Educational Background
Pinky Saha has a solid educational foundation in technology and management. She studied Software Engineering at NIIT in New Delhi, earning a GNIIT certification from 2005 to 2008. She also holds a Post Graduate Diploma in Business Administration (PGDBA) in Customer Relationship Management from Symbiosis, Pune, completed from 2009 to 2011. Additionally, she earned a Bachelor of Arts in English Hons from the University of North Bengal from 2004 to 2007.
Certifications and Skills
Pinky Saha holds several professional certifications that enhance her expertise in project management and process improvement. She is certified as a Lean Six Sigma Green Belt, demonstrating her knowledge in quality management. Additionally, she is a certified PRINCE2 Agile Practitioner, which combines agile methodologies with project management practices. Her skill set includes proficiency in SaaS cloud-based applications, particularly Salesforce CPQ, as well as ERP platforms like Oracle and Siebel.
Career Progression and Project Management
Pinky Saha has over a decade of experience in various roles that emphasize project management and customer success. She began her career at Hughes Communications India Limited as a Senior Executive in Operations and Channel Management from 2008 to 2012. Throughout her career, she has demonstrated a proven ability to manage multiple projects independently, ensuring timely completion and adherence to project goals.