Pooja Sharma
About Pooja Sharma
Pooja Sharma is a Client Servicing professional at Cvent, specializing in process optimization and project management. She has a background in Civil Engineering and experience in the computer software industry, focusing on enhancing client satisfaction through efficient implementation of floor plans and collaboration across departments.
Work at Cvent
Pooja Sharma has been working at Cvent in the Client Servicing role since 2019. In this position, she is responsible for implementing floor plans using the SOCIALTABLES platform, ensuring accuracy and efficiency. Her role involves collaborating with teams across the US and India to facilitate business change. She leads project management negotiations with clients, focusing on the effective implementation of projects. Pooja's work emphasizes process optimization to enhance client satisfaction.
Education and Expertise
Pooja Sharma earned her Bachelor of Technology (B.Tech.) in Civil Engineering from the THDC Institute of Hydropower Engineering & Technology, where she studied from 2012 to 2016. She also attended Kendriya Vidyalaya from 2009 to 2011. Pooja holds certifications in AUTO CAD, a Mentorship program focused on Quality Standards, and the Event Diagramming Tool, demonstrating her commitment to professional development in her field.
Background
Before joining Cvent, Pooja Sharma worked as a Stewardess at WOW air in Iceland for three months in 2018. This experience contributed to her extensive background in client services and project management within the computer software industry. Her diverse experiences have equipped her with a unique perspective on client needs and service delivery.
Skills and Tools
Pooja Sharma is adept at using various tools essential for her role in client servicing. She utilizes MS-Office, Salesforce, SOCIALTABLES, Event diagramming tools, Cvent Supplier Network (CSN), and JIRA. Her proficiency in these tools supports her focus on process optimization and enhances her ability to drive client satisfaction and project success.
Achievements in Process Optimization
Pooja Sharma specializes in process optimization, identifying gaps and providing solutions to enhance operational efficiency. Her focus on quality and speed contributes to improved client satisfaction and overall company success. Through her initiatives, she has played a significant role in streamlining processes within her team at Cvent.