Pooja Tomar
About Pooja Tomar
Pooja Tomar serves as the Lead Client Success Advisor and Team Lead for Strategic Accounts at Cvent, where she has worked since 2021. She holds a Master's degree in Computer Applications and has extensive experience in client success and product consultation.
Current Role at Cvent
Pooja Tomar currently serves as the Lead Client Success Advisor and Team Lead for Client Success in Strategic Accounts at Cvent. She has held this position since 2021 and operates out of Delhi, India. In her role, she conducts strategic business reviews to identify areas for improvement and gathers key client metrics. She also designs and coordinates user training programs to enhance client understanding and usage of Cvent products. Her responsibilities include providing consultation on enterprise meeting management technology and event sourcing for Global Fortune 500 clients.
Previous Experience at Cvent
Prior to her current role, Pooja Tomar worked at Cvent in various capacities. She served as an Assistant Team Lead for Strategic Accounts from 2018 to 2021 in Gurugram, Haryana, India. Before that, she was a Senior Product Consultant for the Event Builder from 2017 to 2018. In these roles, she gathered client requirements for future product releases and provided feedback for existing product enhancements. Her experience at Cvent has contributed to her expertise in client success management.
Educational Background
Pooja Tomar has a strong educational background in computer applications and law. She earned her Master of Computer Applications (MCA) from Lovely Professional University, completing her studies from 2014 to 2017. Prior to that, she obtained a Bachelor of Computer Applications (BCA) from the same institution, studying from 2009 to 2012. Additionally, she achieved a Certification in Cyber Law from Indira Gandhi National Open University, which she pursued from 2017 to 2018.
Client Relationship Management
In her current position, Pooja Tomar maintains strong advisory relationships with key client contacts. This focus on relationship management significantly impacts product adoption and client satisfaction. She is dedicated to understanding client needs and ensuring that Cvent's offerings align with their business objectives. Her ability to gather client metrics and conduct strategic reviews enhances her effectiveness in this area.