Prasenjit Sinha
About Prasenjit Sinha
Prasenjit Sinha is a Manager of Customer Success at Cvent in New Delhi, India. He specializes in developing playbooks for customer engagement and collaborates with various teams to enhance product adoption and prevent churn.
Work at Cvent
Prasenjit Sinha has been serving as Manager of Customer Success at Cvent since 2022. In this role, he focuses on developing playbooks aimed at customer adoption, churn prevention, disengagement, and renewal. He collaborates closely with the Success Operations Team to enhance customer engagement strategies. Prior to his current position, he held the role of Senior Customer Success Manager at Cvent from 2018 to 2019 and served as Assistant Manager, Customer Success from 2019 to 2021. His experience at Cvent spans several years, contributing to a customer-centric culture through active engagement with Sales, Product Management, and Marketing.
Education and Expertise
Prasenjit Sinha studied at St. Joseph's College in Allahabad, where he completed his High School education in Science in 1999. He then pursued an Associate’s Degree in Science (P.C.B) at the same institution from 1999 to 2001. Following this, he earned a Bachelor’s Degree in Biotechnology-Industrial Microbiology from Allahabad Agricultural Institute, studying from 2002 to 2006. His educational background provides a solid foundation for his expertise in customer success and engagement strategies.
Professional Background
Before joining Cvent, Prasenjit Sinha worked at HCL Infosystems Ltd. as a Senior Technical Support Officer from 2010 to 2012. His career at Cvent began with roles that progressively increased in responsibility, including his tenure as Senior Customer Success Manager and Assistant Manager, Customer Success. His extensive experience in customer success roles has equipped him with the skills necessary to define tailored engagement strategies and foster strong relationships with clients.
Achievements in Customer Success
Prasenjit Sinha successfully established a Pooled Success Team at Cvent, managing a total of seventeen million in assets. He defines playbooks for various service level segments, including high touch, advised, and pooled, to ensure tailored customer engagement. His ability to utilize data analytics allows him to gain insights into customer behavior and cloud consumption patterns, leading to actionable recommendations for improvement. He also serves as the leadership face with client decision-makers, gaining valuable insights into product adoption behavior.