Prashant Nair
About Prashant Nair
Prashant Nair serves as the Senior Manager of Training at Cvent in Gurugram, Haryana, India, where he has worked since 2021. With over 16 years of experience in the outsourcing and offshoring industry, he specializes in training solutions that enhance service team performance and customer satisfaction.
Work at Cvent
Prashant Nair has been serving as the Senior Manager Training at Cvent since 2021. In this role, he leads the learning function for one of the world's largest event management software companies. His responsibilities include designing and delivering innovative training solutions that enable service teams to meet their objectives and enhance client satisfaction. Prashant's focus is on creating engaging and relevant content that empowers employees with the necessary skills and knowledge to thrive in a competitive market.
Previous Experience in Training Management
Before joining Cvent, Prashant Nair held various training management positions across several organizations. He worked at John Keells BPO Solutions as an Assistant Manager Training and later as a Deputy Manager – Training. He also served as a Senior Training Manager at Teleperformance and as an Associate Director Training & Quality at Unacademy. His extensive experience spans over 16 years in the outsourcing and offshoring industry, with a strong emphasis on contact center operations and customer experience.
Educational Background
Prashant Nair completed his Bachelor of Commerce degree at Delhi University from 2003 to 2006. He also attended Cambridge Foundation School from 1988 to 2001. His educational background in commerce has provided him with a solid foundation for his career in training and management within the service industry.
Skills and Expertise in Training Solutions
Prashant Nair specializes in designing and delivering effective training solutions tailored to meet the needs of service teams. His expertise includes creating engaging content that facilitates learning and development. He is skilled in developing training programs that enhance customer experience and support organizational goals within the outsourcing sector.
Career Progression in the Outsourcing Industry
Prashant Nair has built a diverse career in the outsourcing industry, beginning as a Technical Support Executive at Wipro BPO Solutions in 2005. Over the years, he progressed through various roles, including Process Trainer at Intelenet Global Services and Exl Service Pvt (I) Ltd, and eventually to senior management positions. His career reflects a consistent focus on training and quality assurance within the sector.