Rachel Kalman
About Rachel Kalman
Rachel Kalman is a Manager at Cvent, where she has worked since 2019, overseeing the Event 360 Professional Services Team and managing various operational aspects. She has held multiple roles within the company since 2013 and has a background in communication from Virginia Tech.
Work at Cvent
Rachel Kalman has been employed at Cvent since 2013, holding various positions over the years. She currently serves as a Manager, a role she has held since 2019. In her current position, she manages budget, rewards, and recognition, along with recruiting, onboarding, training, and professional development. She oversees the strategy, vision, goals, and direction for the Event 360 Professional Services Team. Previously, she worked as a Senior Client Success Consultant, Team Lead, Senior Project Coordinator, and Assistant Team Lead at Cvent. Rachel has also spearheaded the growth of Cvent's APAC-based support team and leads globally dispersed Professional Services Project Managers and Team Leaders.
Education and Expertise
Rachel Kalman earned a Bachelor of Arts in Communication from Virginia Tech, where she studied from 2007 to 2012. In addition to her degree, she studied at Unitec New Zealand for 11 months in 2010. Her educational background has equipped her with skills relevant to her roles in client success and project management at Cvent. Rachel's expertise includes managing client escalations, overseeing daily operations, and reporting on key performance indicators (KPIs) and leadership initiatives.
Background
Prior to her extensive career at Cvent, Rachel Kalman held various positions in customer service and retail. She worked as a cashier at Taco Bell in 2009, a sales support associate at JCPenney from 2012 to 2013, and as a front desk cashier and concierge at The Walt Disney Company from 2011 to 2012. Her early roles provided her with foundational experience in client interaction and service delivery, which she has built upon in her subsequent positions.
Achievements
Throughout her career at Cvent, Rachel Kalman has made significant contributions to the organization. She has directly led teams implementing Cvent's Onsite Solutions tools and acts as a point of client escalations. Rachel provides continuous mentorship, coaching, and feedback to maintain positive morale within her team. She is responsible for reporting on weekly, monthly, and quarterly KPIs and leadership initiatives, demonstrating her commitment to operational excellence and team development.