Rachel Macasieb
About Rachel Macasieb
Rachel Macasieb serves as the Manager of Global Risk and Retention at Cvent, where she has worked since 2020. She has a background in Hospitality and Tourism Management from Virginia Polytechnic Institute and has extensive experience in client management and event planning.
Work at Cvent
Rachel Macasieb has been employed at Cvent since 2014, holding various positions over the years. She currently serves as the Manager of Global Risk + Retention, a role she has held since 2020. In this capacity, she has advised on over 400 client inquiries related to COVID-19 and managed client inquiries regarding event cancellations and contract flexibility as part of the Cvent COVID-Response Team. Prior to her current role, she worked as a Senior Customer Retention Manager and Senior Account Executive in Event Solutions. Rachel has been recognized as a 2020 Top Performer and 2020 Annual Quota Crusher at Cvent.
Education and Expertise
Rachel Macasieb earned her Bachelor of Science degree in Hospitality & Tourism Management from Virginia Polytechnic Institute and State University, where she studied from 2007 to 2011. Her educational background provides her with a strong foundation in the hospitality industry, which she has applied throughout her career. In addition to her formal education, Rachel has participated in professional development opportunities, including the Women in Sales Leadership Fall Forum in 2020.
Background
Before joining Cvent, Rachel Macasieb worked in various roles within the hospitality and events industry. She served as a Sales Manager at The Virginian Suites, an Ascend Hotel Collection Member, from 2013 to 2014. Prior to that, she was a Wedding Account Manager at Entertainment Cruises Inc. from 2011 to 2012. Additionally, she worked as a Lead Events Planner and Designer at Fun Company Events from 2009 to 2011. Rachel's diverse experience in sales and event management has contributed to her current role at Cvent.
Achievements
Rachel Macasieb has achieved notable recognition during her tenure at Cvent. In 2020, she was acknowledged as a Top Performer and an Annual Quota Crusher. She has successfully renegotiated contracts for over 100 unique organizations, resulting in more than $7 million in future bookings. Her contributions to the COVID-Response Team at Cvent have been significant, as she managed client inquiries and trained new hires on the COVID Playbook.