Rajanshu Sethi
About Rajanshu Sethi
Rajanshu Sethi is a System Engineer with expertise in hardware and software engineering support, currently employed at Cvent in Gurgaon, India. He holds a Bachelor of Technology in Computer Science from Uttar Pradesh Technical University and has experience in technical support and incident management.
Work at Cvent
Rajanshu Sethi has been employed at Cvent as a System Engineer since 2018. In this role, he provides hardware and software engineering support, utilizing object-oriented programming and server applications. He documents all received requests in the Incident Management System, which allows for effective logging, tracking, and management of incidents and service requests. Rajanshu coordinates with engineers and users to update the status of technical support calls and ensures user acknowledgment before closing tickets. His responsibilities also include maintaining Service Level Agreements (SLA) for Incident and Service Request calls across various domains, including Voice, Network, Server, Desktop, and Asset.
Education and Expertise
Rajanshu Sethi studied at Uttar Pradesh Technical University, where he pursued a Bachelor of Technology (BTech) in Computer Science from 2013 to 2017. This four-year program provided him with a solid foundation in computer science principles, programming, and software engineering practices. His education has equipped him with the necessary skills to excel in his current role as a System Engineer, where he applies his knowledge in hardware and software engineering support.
Background
Prior to his current position at Cvent, Rajanshu Sethi worked as a Technical Support Engineer at CRM Services India Private Limited from 2017 to 2018. In this role, he served as the first point of contact for users seeking technical assistance. He was responsible for providing accurate information on IT products and services, ensuring that users received the support they needed. His experience in technical support laid the groundwork for his current responsibilities in incident management and engineering support.
Technical Support Responsibilities
In his role as a System Engineer, Rajanshu Sethi is responsible for managing incidents and service requests effectively. He documents all requests in the Incident Management System, which helps in tracking and managing issues efficiently. He coordinates with engineers and users to provide updates on technical support calls and ensures that users acknowledge the resolution before closing tickets. His focus on maintaining SLAs for various domains demonstrates his commitment to delivering timely and effective technical support.