Ravikant Yadav
About Ravikant Yadav
Ravikant Yadav is a Service Delivery Analyst at Cvent, specializing in customer service and project management. He has extensive experience in the financial services sector, having held various roles at American Express and Intelenet Global Services.
Current Role at Cvent
Ravikant Yadav currently serves as a Service Delivery Analyst at Cvent, a position he has held since 2022. In this role, he focuses on providing exceptional customer service, which plays a crucial role in client renewals. He develops custom reports tailored to specific client requirements, thereby enhancing project outcomes. His responsibilities also include working independently on event projects for dedicated enterprise clients, demonstrating strong project management skills. Additionally, he collaborates with multiple departments, including sales, creative, and technology, to ensure comprehensive project delivery.
Previous Experience at American Express
Ravikant Yadav has extensive experience at American Express, where he held multiple roles. He worked as a Master Credit Analyst from 2019 to 2020 for 11 months in Gurgaon, Haryana. Following this, he served as a Lead Credit Analyst from 2020 to 2022 for two years in Gurugram, Haryana. During the same period, he also took on the role of Job Content Coach, contributing to team development and training. Additionally, he held the position of Senior Credit Analyst from 2018 to 2019 for 11 months in Gurgaon, Haryana.
Experience at Intelenet Global Services
Before his tenure at American Express, Ravikant Yadav worked at Intelenet Global Services Private Ltd. as a Senior Travel Consultant for six months in 2018. This role provided him with foundational experience in customer service and client interaction, which he has built upon in his subsequent positions.
Skills and Tools Utilized
In his current and previous roles, Ravikant Yadav has utilized the Salesforce repository system to meticulously track and report time spent on projects. His ability to develop custom reports and collaborate across departments highlights his strong project management skills and commitment to enhancing project outcomes.