Rohit Joshi
About Rohit Joshi
Rohit Joshi is the Regional Head of Client Success at Cvent, where he has worked since 2021. He has a diverse background in client management and business development, with previous roles at EPAY Systems, IBM, and Sheraton Hotels, and holds two MBA degrees in International Business and Marketing.
Current Role at Cvent
Rohit Joshi serves as the Regional Head of Client Success at Cvent, a position he has held since 2021. In this role, he manages and mentors a team of customer success professionals across various markets and geographies. He is responsible for enhancing customer engagement and reducing churn rates. His leadership has contributed to significant improvements in client relationships and overall business performance.
Previous Experience at Cvent
Rohit Joshi has held multiple positions at Cvent, starting as a Relationship Manager from 2014 to 2017, followed by Client Success Lead from 2017 to 2020. During his tenure, he identified new business growth drivers that positively impacted the new business bookings pipeline. He also served as a Client Success Manager for a year in Dubai, where he focused on client engagement and retention strategies.
Professional Background
Rohit Joshi has a diverse professional background that includes roles at EPAY Systems, IBM Global Process Services, and Sheraton Hotels & Resorts. At EPAY Systems, he worked as an Account Service Manager for two years. His role as a Technical Consultant at IBM lasted for one year. Additionally, he served as a Marketing Manager at Sheraton Hotels & Resorts for seven months, where he contributed to marketing strategies.
Education and Expertise
Rohit Joshi holds two Master of Business Administration (MBA) degrees. He studied International Business & Marketing at IDRAC Business School from 2011 to 2012. He also completed an MBA in International Business and Marketing at the Asia Pacific Institute of Management from 2010 to 2011. His educational background supports his expertise in client success and business management.
Achievements in Client Success
Rohit Joshi has achieved notable results in client success management. He reduced customer churn by 37% through the implementation of new strategies that enhanced engagement across all account stages. He has also created and maintained strong relationships with over 100 enterprise and professional accounts, contributing to a total of $6.9 million in annual recurring revenue.