Roman Novak
About Roman Novak
Roman Novak is a Senior Product Analyst at Cvent, where he has worked since 2023 in Calgary, Alberta, Canada. He has extensive experience in product analysis and customer service, having held various positions in multiple countries, including Canada, the United States, Ukraine, and Israel.
Work at Cvent
Roman Novak currently serves as a Senior Product Analyst at Cvent, a position he has held since 2023. His role is based in Calgary, Alberta, Canada, and he works remotely. Prior to this position, he worked at Cvent in various capacities, including Product Analyst I and Senior Solutions Specialist - Event Cloud and Integrations. His tenure at Cvent has spanned multiple roles and locations, showcasing his growth within the company.
Education and Expertise
Roman Novak holds a Master's degree in Law from Taras Shevchenko National University of Kyiv, where he studied from 2007 to 2014. He also obtained a French Law Diploma from Université Grenoble Alpes in 2013. His educational background includes a focus on Commercial Law and Constitutional Law, which complements his analytical skills in product management and support.
Professional Background
Roman Novak has a diverse professional background, having worked in various roles across four countries: the United States, Canada, Ukraine, and Israel. He began his career in 2014 as a client services representative in high-tech and SaaS companies. Over the years, he has advanced through several positions, including Senior Technical Support Manager at Mobisoft Ltd. and Customer Solutions Team Leader at Wix.com.
Career Progression
Roman has demonstrated significant career progression, advancing from a client services representative to a product owner role. He has held leadership positions, including a Team Lead role for three years, which contributed to his managerial skills and customer-centric approach. His experience includes working in technical support, project management, and customer service.
Previous Employment History
Before his current role at Cvent, Roman held several positions that contributed to his expertise. He worked at Mobisoft Ltd. as a Senior Technical Support Manager from 2014 to 2016 and at TTEC as a CSR in 2018. He also served as a Junior Project Manager at WEZOM Integrated Digital Solutions Agency and as a Customer Service Manager at Online-Pharmacy, further broadening his experience in customer relations and technical support.