Roohshan Divecha
About Roohshan Divecha
Roohshan Divecha is a Senior Director of PMO at Cvent, with over 20 years of experience in the IT industry, focusing on customer satisfaction and experience optimization in SaaS companies.
Work at Cvent
Roohshan Divecha serves as the Senior Director of PMO at Cvent, a position he has held since 2021. In this role, he is responsible for overseeing project management operations and ensuring the successful delivery of services. His leadership focuses on optimizing processes to enhance customer satisfaction within the organization. Cvent is known for providing technology solutions for event management, and Divecha's expertise contributes to the company's mission of delivering high-quality service.
Previous Experience
Prior to his current role at Cvent, Roohshan Divecha worked at ReadyWhen Tech Inc. as Chief Operating Officer from 2020 to 2021. He also held the position of Vice President of Client Services at QuickMobile, which is now part of Cvent, from 2010 to 2019. Additionally, he served as an Information Systems Project Manager at Blast Radius from 2002 to 2010 and was a Partner at Apply Digital from 2019 to 2020. These roles have equipped him with extensive experience in operations and customer service.
Education and Expertise
Roohshan Divecha studied at Babson College, where he earned a B.Sc. in Entrepreneurship from 1995 to 1998. He furthered his education at Northeastern University, obtaining an M.Sc. in Engineering Management from 1999 to 2001. His educational background supports his professional focus on optimizing customer experience in Software as a Service (SaaS) companies, leveraging his knowledge in both entrepreneurship and engineering management.
Professional Background
With over 20 years of experience in the IT industry, Roohshan Divecha has developed a strong professional background in operations. He is dedicated to enhancing customer satisfaction and has a proven track record in building and managing high-performing customer delivery and services teams. His extensive experience across various roles and companies has equipped him with the skills necessary to drive operational excellence.