Rossafina Buenaventura, Des
About Rossafina Buenaventura, Des
Rossafina Buenaventura is an Enterprise Account Manager at Cvent, with a background in hospitality and account management. She has previously held roles at HelmsBriscoe, FullStory, and Shangri-La Group, where she developed a strong focus on customer experience and brand loyalty.
Work at Cvent
Rossafina Buenaventura currently serves as an Enterprise Account Manager at Cvent, a position she has held since 2022. In this role, she focuses on managing key accounts and enhancing customer relationships. Her responsibilities include ensuring customer satisfaction and driving brand loyalty, which align with her professional values and experience in the hospitality sector.
Previous Experience at HelmsBriscoe
Prior to her current role, Rossafina worked at HelmsBriscoe as a Global Account Manager for four months in 2021. Based in New York, she was involved in managing global accounts, leveraging her expertise in customer experience and satisfaction. This position contributed to her understanding of the events and hospitality industry.
Background in Hospitality
Rossafina began her career in the hospitality industry at a luxury resort in Boracay, Philippines, where she worked as a sales coordinator. She later joined the Shangri-La Group, where she held various positions, including Sales Coordinator and Global Account Manager. Her experience at Shangri-La spanned from 2013 to 2020, during which she represented the brand in the North American market.
Education and Expertise
Rossafina earned her Bachelor of Arts degree in Communication and Media Studies from Miriam College, completing her studies from 2008 to 2012. This educational background has equipped her with strong communication skills, which she applies in her roles within the account management and hospitality sectors.
Interests and Personal Life
In her personal time, Rossafina enjoys exploring New York City, where she resides. She has a passion for travel and enjoys experiencing different cultures and cuisines. Additionally, she finds enjoyment in reading books, which contributes to her continuous learning and personal growth.