Ryan Dalmas
About Ryan Dalmas
Ryan Dalmas is a Retention Manager at Cvent, where he has worked since 2019. He has extensive experience in customer support and retention roles, having previously held positions at Vector Security and Frontpoint over a span of several years.
Current Role at Cvent
Ryan Dalmas has been serving as the Retention Manager at Cvent since 2019. In this role, he focuses on strategies to enhance customer retention and satisfaction. His responsibilities include analyzing customer feedback, implementing retention initiatives, and collaborating with various teams to improve overall customer experience. His tenure at Cvent has allowed him to apply his extensive experience in customer support and retention.
Previous Experience at Frontpoint
Before joining Cvent, Ryan Dalmas held multiple positions at Frontpoint. He worked as a Retention Manager from 2017 to 2019, where he developed and executed strategies aimed at retaining customers. Prior to that, he served as a Customer Care Manager for eight months in 2016, overseeing customer support operations. Ryan also held the role of Retention Specialist from 2015 to 2016, focusing on customer retention efforts, and worked as a Customer Support Supervisor for eight months in 2015.
Experience at Vector Security
Ryan Dalmas has a history of working at Vector Security in various capacities. He started as a Regional Service Coordinator from 2009 to 2012, where he managed service operations. He then transitioned to the role of Account Manager for one year in 2012, handling client accounts and ensuring service delivery. His earlier experience at Vector Security laid a foundation for his career in customer service and retention.
Career Timeline
Ryan Dalmas's career spans over a decade, with significant roles in customer service and retention. He began his professional journey at Vector Security in 2009, followed by various positions at Frontpoint from 2015 to 2019. In 2019, he joined Cvent as Retention Manager. His career trajectory reflects a consistent focus on enhancing customer relationships and retention strategies.