Sahil Sethi
About Sahil Sethi
Sahil Sethi serves as the Client Services Team Lead at Cvent, where he has worked since 2021. With over a decade of experience in workforce and contact center management, he has held various leadership roles in the industry, including positions at Hero BPO, Webhelp India, and Convergys.
Current Role at Cvent
Sahil Sethi serves as the Client Services Team Lead at Cvent, a position he has held since 2021. In this role, he is responsible for managing client services teams and enhancing client satisfaction within the technology sector. His leadership focuses on operational efficiency and strategic workforce planning, contributing to the overall performance of the contact center.
Previous Experience in Workforce Management
Before joining Cvent, Sahil Sethi accumulated extensive experience in workforce management. He worked at Hero BPO as a Senior Analyst for one year and then transitioned to Webhelp India, where he served as Team Manager for seven years. His career began at Convergys, where he held roles as a Customer Service Representative and later in Workforce Management, totaling five years at the company.
Educational Background
Sahil Sethi completed his secondary education at Kamal Public Senior Secondary School. He later pursued higher education at Delhi University, where he studied English and earned a Bachelor of Commerce (B.Com) degree from 2007 to 2010. This educational foundation supports his professional expertise in workforce management and client services.
Expertise in Client Services and Team Leadership
With over a decade of experience in workforce and contact center management, Sahil Sethi has developed a strong background in leading teams. His expertise lies in enhancing client satisfaction and operational efficiency. He has a proven track record of improving contact center performance through strategic workforce planning, making him a valuable asset in his current role.