Saloni Thapar
About Saloni Thapar
Saloni Thapar is an Assistant Manager in Customer Success and Customer Analytics at Cvent, where she has worked since 2014. She has held various roles within the company and previously worked at American Express.
Work at Cvent
Saloni Thapar has been employed at Cvent since 2014, currently holding the position of Assistant Manager in Customer Success and Customer Analytics. In this role, she has accumulated ten years of experience in the field, contributing to customer satisfaction and data-driven decision-making. Prior to her current role, she served as a Customer Success Lead from 2014 to 2019, where she focused on enhancing customer relationships and ensuring successful product adoption. Additionally, she worked as a Quality Assurance Lead for a brief period in 2019, overseeing quality control processes.
Education and Expertise
Saloni Thapar studied at Delhi University, where she developed foundational knowledge and skills relevant to her career. Her educational background supports her expertise in customer success and analytics, allowing her to effectively manage customer relationships and analyze data to improve service delivery.
Background
Before joining Cvent, Saloni Thapar worked at American Express as a New Accounts Lead from 2011 to 2014. In this role, she was responsible for managing new account setups and ensuring a smooth onboarding process for clients. This experience provided her with valuable insights into customer service and account management, which she later applied at Cvent.
Career Progression
Saloni Thapar's career at Cvent reflects a steady progression through various roles. Starting as a Customer Success Lead, she advanced to the position of Assistant Manager in Customer Success and Customer Analytics. Her journey illustrates her commitment to customer satisfaction and her ability to adapt to different responsibilities within the organization.