Sharda Mandal
About Sharda Mandal
Sharda Mandal serves as the Senior Manager of Business Management, Analytics & Improvement at Cvent, focusing on customer experience and technology-enabled solutions. With a background in information technology and marketing management, she has held various roles in analytics and management across multiple organizations, including EXL and Cvent.
Current Role at Cvent
Sharda Mandal serves as the Senior Manager of Business Management, Analytics & Improvement at Cvent since 2022. In this role, she focuses on customer experience improvement and tech-enabled customer service. Her responsibilities include developing support and resource planning strategies for newly introduced products and leading a process compliance team to ensure operational efficiency.
Previous Experience at Cvent
Prior to her current position, Sharda held several roles at Cvent. She worked as a Manager of Business Management, Analytics & Improvement from 2020 to 2021, and as a Team Lead Business Analyst from 2016 to 2017. Additionally, she served as an Assistant Manager (Business Analyst) for a year in 2018. Her experience at Cvent has contributed to her expertise in business analytics and improvement initiatives.
Experience at EXL
Sharda Mandal has a notable background with EXL, where she worked from 2010 to 2016. She began as a Customer Care Executive and later advanced to the role of Senior MIS Analyst. Her experience at EXL involved managing information systems across India and the Philippines, which enhanced her analytical skills and understanding of operational efficiencies.
Educational Background
Sharda holds a Master of Business Administration (MBA) in Information Technology and Marketing Management from Swami Vivekananda Subharti University, which she completed in 2019. She also graduated with a degree in Arts from Lalit Narayan Mithila University in 2007. Her educational background provides a strong foundation for her roles in business management and analytics.
Technical Skills and Tools
Sharda utilizes a range of applications in her work, including Salesforce, Gainsight, Financial Force, Tableau, and Microsoft Excel. These tools are essential for managing business analytics and workforce planning, enabling her to monitor support and success forecast processes effectively.