Sharnya Malhotra
About Sharnya Malhotra
Sharnya Malhotra is a Senior Escalation Desk Consultant at Cvent, where she has worked since 2022. She previously served as a Lead Credit Analyst at American Express Business from 2018 to 2022 and holds a Bachelor's degree in Communication and Media Studies from Makhanlal Chaturvedi National University.
Work at Cvent
Sharnya Malhotra has been employed at Cvent as a Senior Escalation Desk Consultant since 2022. In this role, she is responsible for managing complex customer issues and providing solutions to enhance client satisfaction. Her position is based in Gurugram, Haryana, India, where she has contributed to the company's commitment to delivering exceptional service.
Previous Experience at American Express
Before joining Cvent, Sharnya Malhotra worked at American Express Business as a Lead Credit Analyst from 2018 to 2022. During her four years in this role, she focused on analyzing credit data and financial statements to assess risk and provide recommendations for credit decisions. Her experience at American Express equipped her with valuable skills in financial analysis and customer service.
Education and Expertise
Sharnya Malhotra earned her Bachelor's degree in Communication and Media Studies from Makhanlal Chaturvedi National University of Journalism and Communication in Bhopal. She studied there from 2012 to 2015, gaining foundational knowledge in communication principles and media practices, which supports her professional roles in client-facing positions.
Background
Sharnya Malhotra is based in Gurugram, Haryana, India. Her career trajectory includes significant roles in customer service and financial analysis, reflecting her adaptability and expertise in handling complex issues. Her educational background in communication enhances her ability to interact effectively with clients and colleagues.