Sheena Talwani
About Sheena Talwani
Sheena Talwani is a Lead Analyst with expertise in fraud investigations and customer relationship management. She has a background in mobile applications and has worked at American Express and Cvent in Gurgaon, India.
Current Role at Cvent
Sheena Talwani serves as the Lead Analyst at Cvent, a position she has held since 2015. Based in Gurgaon, India, she has accumulated extensive experience over the past nine years in this role. Her responsibilities likely include analyzing data to support business decisions and improving operational efficiency within the organization.
Previous Experience at American Express
Prior to her role at Cvent, Sheena worked at American Express as a Master Fraud Analyst from 2012 to 2015. During her three years in this position, she focused on fraud investigations, where she developed skills in identifying and mitigating fraudulent activities. This experience contributed to her expertise in the field of fraud prevention.
Education and Academic Background
Sheena Talwani earned her Bachelor of Arts degree in English Literature (British and Commonwealth) from Hindu College, where she studied from 2008 to 2011. This academic background provided her with strong analytical and communication skills, which are essential in her professional roles.
Skills in Customer Relationship Management
Sheena possesses a professional background in Customer Relationship Management (CRM), which highlights her ability to manage and enhance customer interactions. Her expertise in Salesforce.com further supports her capabilities in this area, allowing her to effectively handle business processes related to customer relationships.
Technical Proficiency
In addition to her CRM skills, Sheena Talwani has a strong command of Microsoft Office, which is crucial for various business operations and data management tasks. Her proficiency in these tools aids in her analytical work and enhances her productivity in her current role.