Shikhar Sood
About Shikhar Sood
Shikhar Sood is a Project Manager currently working at Cvent in Gurugram, Haryana, India. With a background in customer support and project management, he has developed expertise in team empowerment, fraud resolution, and process improvement through various roles at companies like Dell Technologies and American Express.
Work at Cvent
Shikhar Sood currently serves as a Project Manager at Cvent, a role he has held since 2023. In this position, he manages complex projects that involve multiple stakeholders. His responsibilities include contract management, staff training, and mentorship, which contribute to team development and conflict resolution. Prior to his current role, he worked at Cvent as an Assistant Project Manager from 2021 to 2022, where he gained valuable experience in project management.
Previous Experience at Dell Technologies
Before joining Cvent, Shikhar Sood worked at Dell Technologies as a Specialist Client Tech Support from 2016 to 2018. During his two years in this role, based in Gurgaon, Haryana, India, he developed expertise in customer support. His experience at Dell Technologies laid a foundation for his skills in fraud and dispute resolution, which he later applied in subsequent roles.
Experience at American Express
Shikhar Sood was employed at American Express as a Dispute Specialist from 2018 to 2021. Over the course of three years in Gurugram, Haryana, India, he focused on fraud and dispute resolution. His work in this role enhanced his customer support skills and contributed to his professional development in managing complex issues.
Education and Expertise
Shikhar Sood completed his education at Neugal Public Senior Secondary School, where he studied Science and achieved his Senior Secondary certificate from 2009 to 2011. He later attended Sacred Heart High School, earning a High School Diploma from 1996 to 2009. Currently, he is pursuing a Bachelor of Arts in English Language and Literature at Amity Online, expected to complete in 2024. He holds certifications in Six Sigma Yellow Belt and Scrum Fundamentals, reflecting his commitment to continuous learning and process improvement.
Background in Technology Support
Shikhar Sood began his career as a Junior Product Support Engineer at HCL Technologies from 2014 to 2016. This two-year experience in Noida, Uttar Pradesh, India, provided him with foundational skills in technical support. His background in technology support has been instrumental in his subsequent roles, particularly in customer service and project management.